We want our root canal treatments to succeed. Period.

Committed to your care

We are committed to relieving your tooth pain and providing your root canal treatment in the most comfortable, pain-free, and stress-free environment we can provide. Your needs – physical, emotional, financial, and scheduling – are important to us.

An example of this commitment is we keep emergency appointments every day to take care of patients in pain.

Positive patient experience

We go to all lengths to control infection while creating a positive patient experience. We alleviate anxiety, achieve profound anesthesia, and control infection (whether that takes 1, 2 or even 3 visits).

Controlling infection

Since root canal treatment is all about controlling infection, our treatment protocol and standard of care is guided by the best research available. That means if there is active infection, success goes from 75% if treated in one visit to 96% if treated in multiple visits. Since most patients we see have active infection, most of our initial treatments are multiple visits. This is always the case with retreatments. Because of our commitment to doing all that is possible, our success rate is over 99%.

Clinical Standards

Like other endodontists in the area, we use rubber dam isolation, ultrasonic locator, and an operating dental microscope.

Scheduling

We strive to meet your sense of urgency balanced with your needs in scheduling. We keep emergency appointments every day to care for patients in pain. We can usually schedule consults either the same day or the next. We also keep urgent treatment appointments every week so we can usually get anyone in discomfort scheduled for treatment within a few days.

Consult appointments

Our consult appointments are dual-focused. Beyond confirming the diagnosis, we evaluate a patient’s tolerance for treatment, level of pain, benefits of pharmacological management, and preparedness to begin root canal treatment. We have found only about a fourth of patients are prepared to start treatment at the initial visit. Some are in too much pain to achieve profound anesthesia. Some want an anxiolytic to deal with the treatment as a whole or the rubber dam in particular. Other patients have financial issues that need to be addressed before they’re ready to commit to the procedure. Some have medical issues that need to be managed. There’s a wide range of reasons all leading to our policy of scheduling consults first. However, we are always willing to make exceptions for our referring dentists which is why we keep emergency treatment appointments every day and urgent appointments every week.

Considerate financing

We strive to help you manage the financial side of treatment. We work with all insurance carriers and we’re a preferred provider with Ameritas (and their reciprocal agreement carriers) and BCBS/NC; we accept Care Credit; and we do all we can to help you afford the treatment you need to keep your natural tooth.

Continuing education

Through ongoing education, Dr. Conner stays current in the most effective treatment options and techniques. She went to a conference just on Pain Management for Endodontists to be able to better diagnose and treat patients in pain. Another conference she attended was on the Future of Endodontics where she saw not only the latest advances in the specialty, but practices and techniques that will be available in years to come.